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Opening for customer support representative (tier 2 – phone support)


Customer support representative (tier 2 – phone support)

Hybrid, Remote, Nationwide ,

Description

  • -Handle escalated or complex customer issues via phone, providing personalized support and technical assistance across key client sectors, including SaaS, HealthTech, and eCommerce
  • - Handle voice calls for high-priority or complex support issues
  • - Resolve complaints using empathy and active listening
  • - Log issues and resolutions in CRM or ticketing tools
  • - Support escalation to engineering/product teams when necessary
  • - Participate in weekly coaching sessions to improve NPS and resolution rates

2 weeks ago

Job Requirement

we are looking for a candidate who fulfill these requirements

  • -2–3 years in customer support with phone experience
  • - Native or near-native spoken English with a neutral accent
  • - Familiarity with CRMs and voice platforms (VoiceSpin, Vicidial)
  • - Calm under pressure and results-driven
  • BSC


Perks

N/A

Contract

Relevant Jobs
  • Industry: Customer service
  • CATEGORY: Customer Service & Customer Success
  • Location: Africa,West Africa,East Africa,North Africa,Southern Africa,Central Africa
  • Start Date: 2025-05-28 09:00:47