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Opening for customer support team lead


Customer support team lead

Hybrid, Remote, Nationwide ,

Description

  • -Manage a team of 8–15 customer support agents, ensuring SLA adherence, performance tracking, and quality delivery for assigned client accounts
  • - Supervise daily performance and attendance of agents
  • - Analyze CSAT, FCR, and productivity metrics to drive improvement
  • - Run weekly QA reviews and 1-on-1 feedback sessions
  • - Support hiring, training, and shift scheduling
  • - Collaborate with clients and the operations team on service quality

2 weeks ago

Job Requirement

we are looking for a candidate who fulfill these requirements

  • -3–5 years of BPO experience; 1–2 years in team leadership
  • - Strong analytical, communication, and coaching skills
  • - Hands-on experience with help desk and analytics tools
  • - Understanding of customer support KPIs and reporting
  • BSC


Perks

N/A

Contract

Relevant Jobs
  • Industry: Customer service
  • CATEGORY: Customer Service & Customer Success
  • Location: Kenya,Nigeria,South Africa
  • Start Date: 2025-05-28 09:04:24